Payment Terms & Billing Policy

1. Service Description & Membership Fee

You agree to pay a non-recurring fee of $45.00 to purchase the TravelCare Concierge Membership.

• Validity: This membership is valid for 60 days from the date of purchase.
• Service Scope: This membership entitles you to our assistance in filing unlimited lost item reports. By purchasing, you authorize Lost and Found Concierge to contact lost and found departments and custodians on your behalf to file reports.
• Convenience Service: You acknowledge that you have the option to file lost item reports directly with venues on your own without cost. You are electing to purchase this membership solely for the convenience of having Lost and Found Concierge handle the filing process for you.

2. Strict Refund & Cancellation Policy

To protect our business operations, we adhere to a strict refund window.

• 24-Hour Cancellation Window: You may cancel your TravelCare Concierge Membership and receive a full refund to your original form of payment ONLY if you notify us within 24 hours of purchase.
• How to Cancel: To request a refund, you must email support@lostandfoundconcierge.com within the 24-hour window.
• No Refunds After 24 Hours: Under no circumstances will you be entitled to a refund if you fail to cancel within the 24-hour period. Your dissatisfaction with the outcome of the search does not constitute grounds for a refund.

3. No Guarantees & Limitation of Liability

Please understand what you are paying for: You are paying for the service of filing claims and interacting with departments, not for the return of your item.

• NO GUARANTEES: There are NO GUARANTEES that your lost items will be reclaimed or found. We do not warrant the information you submit, and we do not guarantee results.
• Not a Custodian: Lost and Found Concierge is not a lost and found department, custodian, or warehouse. We do not have physical possession of your items.
• No Affiliation: We have no partnership, association, or affiliation with any Airline, Airport, TSA, Theme Park, Resort, Ride Share Company, Cruise Line, or other venue.

4. Shipping Fees

Our membership fee covers administrative assistance only. Our fees DO NOT include shipping. Any shipping fees required to return a found item must be paid separately by you.

5. Dispute Resolution & Fraudulent Chargebacks

By accepting these terms, you agree to the following regarding credit card disputes (chargebacks):

• Agreement Not to Dispute Based on Outcome: Since you are purchasing a professional service to file a claim, and not purchasing the lost item itself, you agree that failure to recover your lost item is not a valid reason for a credit card dispute.
• Authorization: By clicking "I Accept," you certify that you are the authorized user of the payment method provided.
• Fraudulent Data: You certify that the information provided is true. Any false or fraudulent statement may constitute fraud and may be subject to applicable civil and criminal penalties.

6. Electronic Signature Consent

By selecting "I Accept" or submitting your payment, you agree that your electronic signature is the legal equivalent of your manual signature on this Agreement.

• You agree that no third-party verification is necessary to validate your e-signature.
• You represent that you are authorized to enter into this Agreement for all persons who own or are authorized to access the payment account used.

7. Communication

A valid and current email address is required to obtain our services. You agree to keep us informed of any changes to your email address. We will notify you via email regarding updates on your lost item reports.