Privacy Policy
Last Updated: December 10, 2025
Lost and Found Concierge ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our services to file lost item reports.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Information").
A. Personal Data
- Contact Information: Name, email address, mailing address, and phone number.
- Identity Information: Date of birth or government ID numbers (only if required by a specific venue to file a claim on your behalf).
B. Incident & Travel Data
To perform our service of filing lost item claims, we must collect specific details about your travel and the incident, including:
- Travel Details: Flight numbers, seat numbers, Uber/Lyft ride receipts, rental car agreements, cruise ship cabin numbers, etc.
- Lost Item Details: Descriptions, serial numbers, photos of the item, and contents of the item (e.g., "contains a blue wallet").
C. Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
We do not store complete financial information on our servers. All payment data is stored by our payment processor (PayPal), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
2. How We Use Your Information
We use the information we collect primarily to provide the services you purchased. Specifically, we use your data to:
- File Claims: Complete and submit official lost item reports to airlines, airports, police departments, transport authorities, and private venues on your behalf.
- Communicate: Send you updates regarding the status of your lost item or your membership.
- Process Payments: Facilitate the transaction for your 60-Day, monthly, or annual membership.
- Security: Monitor and prevent theft, fraud, and other criminal activity.
3. Sharing Your Information
Crucial Service Disclosure: By using our service, you explicitly authorize us to share your Personal Information and Incident Data with third parties for the sole purpose of attempting to recover your lost property.
- Venues & Authorities: Airlines, airports, TSA, police departments, theme parks, hotels, and ride-share companies where your item may have been lost.
- Service Providers: Third-party vendors who perform services for us, such as payment processing, email delivery, and hosting services.
- Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
We do not sell your personal information to advertisers.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.
5. Your Rights (California Residents - CCPA)
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request that we disclose to you what data we collect, use, disclose, and sell.
- Right to Delete: You may request the deletion of your personal data, subject to certain exceptions (e.g., if we must retain records for legal or tax purposes).
- Right to Opt-Out: We do not sell your data to third parties for profit. However, you have the right to direct us not to sell your personal information at any time.
- Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, please contact us at support@lostandfoundconcierge.com.
6. Your Rights (EU/EEA Residents - GDPR)
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.
7. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
- Membership Data: We retain your account information for the duration of your membership (60 days or 365 days).
- Legal: We may retain and use your information to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements and policies.
8. Children's Privacy
Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us.
9. Third-Party Websites
Our Site may contain links to third-party websites (e.g., airline tracking pages). These external sites are not operated by us, and we strongly advise you to review their privacy policies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@lostandfoundconcierge.com